The data controller of your personal data is Wirecard Card Solutions Limited at Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1.
If you have any questions about how we collect, store and use your personal information or would like a copy of the information we hold about you, then please contact us. You can either write to us at the above address or e-mail us at: [email@example.com].
Wirecard offers its customers products and services relating to electronic payment transactions. The objective is to allow companies and consumers worldwide to process electronic transactions safely and smoothly. Security and the protection of personal data is one of the most important aspects in the context of handling and processing of payments. This is why Wirecard places particular emphasis on high data protection standards. For more information about Wirecard, please see our website at www.wirecard.com.
Our boon. app and account allow users making contactless payments using their smartphones on NFC enabled terminals. boon. is a prepaid solution. That means that boon. users have to load their account first before any contactless or online payment is possible. boon. users can send money to other boon. users or receive money from other boon. users.
In addition, boon. provides virtual MasterCard which boon. users can use for e-commerce transactions.
It is only possible to use boon. together with the boon. Android or iOS app. There is no other way to access the boon. account, e.g. by using a web browser. However, users may deposit their boon. virtual card in a digital wallet of a 3rd party provider and set boon. as the default payment method. Our wallet service is based on cooperations with several 3rd party e-wallet service providers to provide you with a payment solution as described in detail in the boon. wallet service terms and conditions.
All of this data is processed to set up your account, to verify your identity as required by law and to carry out an optional legitimacy check to receive higher limits. Also, we process the above listed personal data to provide you with the boon. app and account services, i.e. carry out your transactions and understand how you use the boon. services or track in-app behaviour or if you contact us to report a problem or query or if you reply to surveys that we ask you to complete for research purposes.
The external provider will process all the above enlisted types of data and verify your identity based on a video chat enabling you (the end user) to identify yourself completely online.
We will store the personal data provided by you when you contact us (e.g. name, address, telephone number, e-mail address) in our customer relationship management system. We will use such personal data
The data collected via the contact form will not be forwarded to third parties.
The boon. app uses the Analysetool adjust ("adjust"), a product of adjust GmbH, Saarbrücker Str. 37a, 10405 Berlin, Germany to measure the success of marketing campaigns. By using adjust, the usage behaviour of mobile app users on iOS and Android devices may be examined (ad tracking). This is done to understand how the boon. app is used and to analyse and improve the impact of mobile advertising campaigns. If a user comes through a campaign, it is traced whether he logs in then. By installing the boon. app, adjust stores the associated installation and event data. adjust uses the IP address of your mobile device, anonymized by a code such as "gat_anonymizeIp()", and an ID number such as the Identified for Advertising (IDFA) ID or the Google Play Services ID. You can prevent ad tracking by objecting. To do this, you can reset your ID at any time in in your device's system settings or in the data protection settings of the boon. app by pressing the "Disable analysis" button.
To analyse usage behaviour in the app we use Countly in a self-hosted version. Countly helps to improve the app, because Wirecard can recognize where the user has difficulties e.g. when entering text / numbers.
You can prevent this analysis by objecting. To do this, you can reset your ID at any time in in your device's system settings or in the data protection settings of the boon. app by pressing the "Disable analysis" button.
If a user has decided to receive marketing communications, we use the provided email address and mobile phone number to send email marketing messages and push notifications. Users may opt out from email messages within the boon. app settings or by using the opt-out link in the email footer area. Push notification opt-out can be performed in the iOS system settings, or in Android app settings.
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it. We will collect personal data from you where we need it to perform a contract with you. That is to provide you with the boon. app and account and to deal with any issues occurring related to these services. Besides, it is in our legitimate interest to process your personal data to carry out credit checks, check your identity, for fraud prevention and risk assessment purposes. Regarding the use of the analysis tools adjust and Countly we rely on our legitimate interest to understand how the app is used, in particular to measure the impact of marketing campaigns (adjust) and to learn where users have problems (Countly) so that we can improve our app and make it more user friendly. Furthermore, we process your personal data if required to comply with statutory obligations or court or governmental orders or if we have your consent for the processing which relates to receiving marketing communications.
Wirecard has appropriate technical and organisational security measures in place to protect your personal information against unauthorised or unlawful use and against accidental loss, damage or destruction. We put in place strict confidentiality agreements (including data protection obligations) with our third party service providers.
Wirecard will transfer your personal information to business partners, service providers and other Wirecard offices that are located in territories outside of the European Economic Area ("EEA"). In particular, any payment transactions will be processed by Wirecard Processing FZ LLC (WDP) in Dubai (UAE) and we may process payments through other organisations such as banks, payment processors, card networks and payment schemes that are located outside of the EEA. However, if we process your personal data outside the EEA, we have in place appropriate measures such as Binding Corporate Rules, Standard Contractual Clauses or EU-US Privacy Shield certifications providing for an adequate level of protection.
When Wirecard does not have any legal basis to process your personal data, it will be deleted. Wirecard retains personal data collected from you where we have an ongoing legitimate business need to do so to provide you with a service you have requested or to comply with statutory retention obligations e.g. under tax or accounting law.
If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided under the "How to contact us” heading above.
You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the "How to contact us” heading above.
Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact us at the above e-mail address.
Our data protection officer can be reached under firstname.lastname@example.org.